This book builds on the work of Elliot Jaques and is for me one of the missing pieces in how to (re)build trust. It recognises that people and organisations are complex. Understanding how people at different levels deal with this complexity is one of the keys to create effective organisations. This book presents a set of concepts and a model that predict what will and what will not be effective in organisations regarding leadership, systems, staffing and structures. Rather than a set of prefabricated solutions it is a tool that helps understand how you can increase the performance and well-being in an organisation.

I found the book an extremely valuable add for excecutives and everyone who is responsible for organising work. It gave me new insights on how to structure an organisation, how to match and challenge the capabilities of employees, how to provide the appropriate recognition and above all how to develop a value system to make contributions in broader society. The approach takes you beyond the current dominant 'competency' approach and the numerous examples helped me understand how to design, implement and sustain positive changes in an organisation.

Jan DE Visch